You may be subject to the terms of membership or related regulations announced separately by the company according to the nature of the specific function when you use a specific function of this service. The terms of membership or related regulations which are announced separately are also part of the terms of membership. The company has the right to supplement, modify or change the contents of the terms of this membership at any time and publish them on this website. Please pay attention to such modifications or changes at all times. You will be deemed to have read, understood and agreed to accept such supplements, modifications or changes if you continue to use this service after supplements, modifications or changes.
(II) The ownership of or right to use this website still belongs to the company and/or the person authorized by this company when becoming a member of this website and can use various member services. All members can only use them according to the terms of this website, and cannot rent, lend, transfer or transfer them to other third parties without the consent of this company.
(III) The Company has the right to add, delete, change or cancel all or part of the relevant systems or functions in the member services without notifying the members individually, and the current or subsequent services are governed by the terms of this membership. However, goods or services purchased for online consumption shall be regulated and handled in accordance with the trading terms of this website.
(II) Members are not allowed to transfer, lend, mortgage, set burdens or transfer to others or dispose of all the rights they have acquired according to their membership or use of member services. The Company has the right to terminate or suspend the membership and various member services and remove relevant data or files in cases of violation.
(III) He/she shall immediately notify the company so that the company can take corresponding protective measures if a member discovers that his account number and password have been fraudulently used or improperly used by a third party. However, the measures taken by the company shall not be interpreted as assuming any responsibility for the company’s express or implied guarantees to its members, and the company shall not be liable for any compensation for the illegal use of the member’s account number or password by others.
(IV) The member shall definitively cancel and end the use of the account number and password to prevent embezzlement by others after each use of this website. The member shall bear any loss or damage if the member fails to abide by this agreement.
(II) Members agree to accept the e-newspaper sent by our member center, or special offers, promotional activities and other relevant information.
(III) members agree to abide by the service regulations of this website, the laws of the Republic of China and the international usage practices and etiquette of the internet in addition to complying with the terms of this membership, and shall not engage in the following or similar acts:
1. Those who steal, alter or destroy other people’s information, or make unauthorized copies of other people's information for resale or reproduction.
2. Those who send electronic advertisement letters to the mailbox of the other party, or those who deliberately destroy the mailbox of others or their communication equipment without the consent of the other party
3. Those who post irrelevant messages in the forum area
4. Those who spread computer viruses
5. Those who publish or transmit any libel, insult, threat, attack, indecency, falsehood, or violation of public order and good customs, word meaning, pictures or any form of files on the TLI website.
6. Those who capture, forward or broadcast resources that are not officially opened or authorized by the owner.
7. Those who infringe upon the reputation, privacy, business secrets, intellectual property rights or other related rights of others, or are in danger of infringement.
8. Those who collect other people's email addresses and other personal data without consent.
9. Those who send or post advertisements or publish any false or misleading representations.
10. Other circumstances or risks that may endanger communications or which violate relevant laws or regulations of the company.
(IV) The above regulations do not mean that the website carries out any form or substance review of the content transmitted, posted or published by members. Members must be responsible for their own actions. If the website detects or others complain that a member has violated the above-mentioned provisions or is in danger of violating them, the website has the right to remove or delete the content, and has the right to terminate or suspend the membership and various member services. If this website suffers any damage, it may also claim compensation from the member according to law (including but not limited to goodwill or other economic losses, litigation costs and legal fees).
(II) Members can use this website to purchase goods or services online, and the company still reserves the right not to accept orders or cancel shipments before providing goods or services.
(III) Members may exercise their rights in accordance with the provisions of the Consumer Protection Law when using this website for online consumption.
(IV) In the above situation, due to the transaction characteristics of goods or services, if the order cannot be established due to the shortage of goods or services or the supplier's inability to supply goods smoothly for any reason, the company will inform the member in the most suitable way that if the order has been established, the order may be cancelled and the paid amount returned.
(II) The company shall not be liable for member’s losses if the service cannot be used due to natural disasters such as earthquakes, typhoons, wars, government bans or personal use of equipment or line factors, etc. which are not attributable to the website.
(III) This website will notify the members 72 hours in advance by posting notices in the system or on this website if all or part of the services must be suspended or interrupted due to the relocation, replacement or maintenance of the relevant system equipment on this website. However, this website is not required to comply with the obligation of posting notices 72 hours in advance in case of temporary or emergency reasons or force majeure. When the rights and interests of members are affected due to the relocation, replacement or maintenance of the website or related system equipment, the website will extend the service life of goods or services or compensate members in other reasonable ways according to the damage to members.
(II) Members agree that the company may send electronic newspapers or merchandise messages (E-DM) to the e-mail account registered by the members from time to time. When a member refuses to accept marketing after receiving the message, the company will stop sending marketing messages.
1. During the necessary maintenance and construction of electronic communication equipment on this website.
2. In case of sudden failure of electronic communication equipment.
3. When the electronic communication service applied for by this website is stopped and the service cannot be provided. 4. When the website is unable to provide services due to force majeure factors such as natural disasters or other factors not attributable to the company.
(II) Do not upload, transmit, input or provide data to the company without authorization, if a member has no legal right to authorize others to use, modify, reproduce, publicly broadcast, convert, distribute, publicly publish certain data, or transfer the aforesaid rights to a third party.
(III) Once any data is uploaded, transmitted, input or provided to this website by the member, it shall be deemed that the member has allowed the company to unconditionally use, modify, reproduce, publicly broadcast, convert, distribute and publicly publish such data, and may transfer the aforesaid rights to others. The member has no objection whatsoever. Members shall also ensure that the Company's use, modification, reproduction, public transmission, conversion, distribution, public publication and sublicense of such materials will not infringe the intellectual property rights of any third party,;otherwise, the Company shall be liable for damages (including but not limited to litigation costs and legal fees).
nuation and Interruption of Member Services
(II) If this website provides search engine services, it only provides members with convenient and quick information that they want. The data found by members are the results of using search engines, which does not mean that this company has any cooperative relationship with the operators of linked websites. The company will not be responsible for any disputes or damages arising from your access to the website.
(III) Members should back up their data regularly. If the Company deletes or does not store any messages and contents sent by members, the Company will not be liable for any damages.
(IV) The company will strive to ensure that the e-mails sent by the web pages, servers and domains served by the website or their contents do not contain harmful substances such as computer viruses. However, there is no guarantee that the transmission and storage of mail, files or data are correct and will not be disconnected or erroneous. The Company will not be liable for damages caused by failure, loss or error in transmission or storage of such mail, files or data.
(II) Under the principle of respecting other people's intellectual property rights, members agree not to violate other's intellectual property rights when using this website.
(III) If a member is involved in any infringement, the company has the right to suspend all or part of the service of the member, or to cancel the member's account. In case of any damage to the company, the company may request compensation for the damage (including but not limited to goodwill or other economic losses, litigation costs and legal fees).
(IV) For the statement of intellectual property rights, please also refer to the "Use Policy and Statement" on this website. If any infringement of intellectual property rights is found, please send the information and contact information of the infringing party, together with an accurate statement and a statement of legal intellectual property rights, to firstname.lastname@example.org by e-mail.
(II) Any dispute arising from the use of this service with the company shall be settled in good faith. If necessary, the Taiwan Taipei district court shall be the court of first instance. If intellectual property rights are involved, the intellectual property court shall be the court of first instance.
When anyone visits and uses this website, he or she agrees to abide by this use policy and statement and other laws or regulations applicable to this website and the internet. If you do not agree to any of the terms of this usage policy and statement, please stop using this website immediately.
The information on this website has relevant intellectual property rights and their derivative rights. Unauthorized use of the data on this website may violate copyright law, trademark law and other laws.
(II) All the components of this website, including but not limited to the overall design, content, and current or future related derivatives and editors, are protected by various laws, treaties and agreements of the Republic of China and the international community, including but not limited to the legal protection of business appearance, copyright, ethics, trademarks and all other related intellectual property rights.
(III) Except in accordance with this usage policy and statement or with the consent of the company in statements of other agreements, no part, component or content of this website shall be used, reproduced, disseminated or otherwise infringed upon in any way, nor shall any anti-theft measures taken against this website be any act of cracking, destroying or evading.
(II) The company reserves the right to suspend or cancel all or part of this website at any time without further notice or any responsibility, and may change the data and services on this website at any time without notice.
(III) The data and services on this website may expire, and the company has not promised to update the data and services on this website. The company does not guarantee the correctness, accuracy, suitability, usefulness, timeliness, reliability, completeness or use results of the contents of this website or other websites contacted through this website.
(II) The transmission or dissemination of any illegal, threatening, defamatory, defamatory, obscene, pornographic or other data that may violate any law on or through this website is prohibited. The company has the right to block or delete any communication contents and materials that do not conform to the use policies and statements or are not welcomed by the company at its own discretion.
When you register as a member or make online purchases on this website, you will be deemed to understand and agree to all of the terms and conditions of this transaction.
(II) In order to protect the legitimate rights and interests of this website, other users or other third parties; Members shall properly store their personal data, payment data (including credit card data) and member passwords to avoid leakage. All acts after entering the system by using the member account and password shall be deemed as the responsibility of the member himself or herself.
(III) As for the data retained by the members, the website adopts a safe transaction mode, and undertakes to keep it confidential as the basis of the preparation of various activities within the website. The company and/or its affiliated enterprises, and will not disclose or provide it to any third party.
(IV) Under the following circumstances, the company has the right to view or provide the personal data of its members to the competent authority or to claim that their rights have been infringed on and provide appropriate proof to the third party:
1. In accordance with the provisions of the law, or in accordance with the order of the judicial organ or other competent authorities
2. In order to implement the terms of this agreement or the user violates the terms of this agreement
3. In order to maintain the normal operation and safety of the website system
(III) All online consumption on this website shall be based on the electronic transaction data recorded on this website. In case of disputes, the electronic transaction data shall be used as the identification standard. If members find that the transaction data is incorrect, they shall immediately notify the company or the e-commerce website manager of the website.
(IV) Members understand and agree that the goods or services purchased on this website shall not be arbitrarily cancelled, terminated or refunded by members due to personal factors, nor shall they be provided or resold to others for use. If any violation of the above circumstances is found, the company may terminate its membership, goods and services directly, and members shall not request any refund or compensation of fees, including used or unused goods or services.
(V) If a member has special personal factors and the company agrees to cancel or terminate the contract, or the contract is terminated by the company due to other violation of the relevant provisions or terms of this website, the application and handling shall be in accordance with the relevant refund provisions announced on this website.
(II) Members shall regularly back up data, and the company shall not be responsible for the loss of data or the failure or loss of data backup and storage.
(II) The terms of this transaction and all online consumption or transactions on this website shall be governed by the laws and regulations of the Republic of China.
(III) In case of any dispute or dispute arising from the terms of this transaction, both parties agree to use Taiwan Taipei District Court as the court of first instance.
1. Consumable digital products: (e.g. services with limited usage times, etc.) cannot be returned once used.
2. Named products: (e.g. paper-based certificates, electronic certificates etc.) cannot be returned once sold.
3. Physical products: once unpacked, they cannot be returns /refund
4. Book Type Products: Return/Payment Only after Approval
5. Time-sensitive products: if the expiration date has passed, no returns /refunds are allowed, and the system will recycle the rest of the product.
6. Hours/Classroom Package Products: Refund Amount = Original Actual Consumption Amount-Original Product Price * Used Quantity-Administrative Handling Fee (No Less than 0)
(II) The amount of court fees and administrative fees will be deducted from refunding time fees. There are no refunds for electronic teaching materials once permission to read has been obtained. No refunds will be accepted after sending paper textbooks.
The calculation method of the number of court fees is as follows:
Below 10 classes->90$
More than 10 classes->85$
Student A signs up for 60 courses at $3780 and purchases an additional e-book at $50=$3830.
After 5 classes, a refund is required. The calculation method is as follows:
3830-(5 classes *$90)- administrative handling fee ($574.5)- original price of electronic teaching materials $50 = refund amount $2755.5
According to the refund policy, USD $__$2755.5___will be refunded.
Administrative handling fee 15% (original consumption amount *15%)
※The company’s server software is the most useful for credit card transactions on the network. It encrypts all of your personal data, including your name, credit card number and address.
※If you find that your bill indicates unknown consumption, you must inform the company immediately according to the standard procedures set by your credit card company. In most countries, credit card companies cannot require cardholders to pay more than the stipulated fee. If your credit card company finds out that the unknown consumption money has been generated directly through our security server and your credit card company refuses to bear these expenses, our company will reimburse you the maximum stipulated out-of-pocket amount.
※ Please remember that any data you disclose here will become public data. Therefore, more care should be taken when providing personal data to anyone.
Please contact us if you have any questions about the terms of this section or other terms or practices of our company.
I. The Company may collect, process and us your personal data within the necessary scope for providing your goods or services, including but not limited to providing course service , member login and authentication, advertising and marketing, special event notification, etc. in accordance with the provisions of the Personal Data Protection Law and relevant laws and regulations.
II. Category of personal data: the data you provide, including your name, gender, telephone number, Email, address, etc. or other data that can directly or indirectly identify your personal data.
III. The Company only collects personal data necessary for the implementation of the above-mentioned specific purposes, and processes and utilizes the data within the territory of the Republic of China and within the scope permitted by the laws and regulations in a manner conducive to the achievement of the above-mentioned specific purposes (including but not limited to computer processing, mailing, telephone and fax)
IV. You can exercise the following rights to our company regarding your personal data according to the personal data protection law:
1. Inquire or request reading
2. Request for copies
3. Request for supplements or corrections
4. Request to Stop Collection, Processing and Utilization
5. Request deletion
The company may charge you the necessary cost for reading personal data or making copies when you exercise the above rights, and you must comply with the relevant requirements stipulated in the personal data protection law to exercise the above rights.
V. You can choose whether to provide it or not, when the company needs to collect, process or use your personal data for the above reasons. However, if you choose not to provide it or not to provide it completely, the company may not be able to provide the relevant information or services you need based on the implementation of the law.
VI. You can send an email to email@example.com, and our company will serve you as soon as possible if you have any questions or suggestions about this website or service.
1.After logging in, enter ‘My Courses’ and head to the calendar within ‘Booking’ to select the available timeslots for the class.
2.The current schedule is based according to the Taipei time zone (GMT+8) from 08:00-21:00.
3.Classes may be scheduled from Monday to Sunday.
4.The class time on TLI online platform starts only on the hour. (e.g. 8:00, 21:00)
5.The soonest a class may be scheduled for is 48 hours before the class is to begin.
6.It is recommended that students begin scheduling the classes 1-2 weeks prior to their initial class for the system to find the most suitable teacher. This will also allow the teachers ample time to prepare for the class to ensure higher learning efficiency for the student.
1.Students only need to select their available time slots and the system will assign an appropriate teacher based on the student’s level.
2.By the end of each class, students will need to give a review score to their teacher. The higher the score, the greater the chances that the system will continue to pair the student with that teacher should the student desire it.
C.Class reminder notifications:
-The system will send a notification email 24 hours before class begins to remind the students that they will have class the following day.
PLEASE NOTE: This function is a supplementary feature. Students are responsible for remembering when their class begins. Should students fail to receive a class reminder notification email, it is of no fault of the system that students fail to attend the class.
B.Students are wholly responsible and required to be punctual for each class, as tardiness on behalf of the students might affect the quality and progress rate for each class.
C.If the internet connection cuts off prematurely in the middle of class, students are advised to notify the customer service as soon as possible. Should the problem arise due to fault on the teacher’s side, TLI will compensate the student with a free class for every 10 minutes that the class has yet to complete
D.All class sessions will always be recorded by the system as a means of data collection for analysis and quality control, and will not be released to the public.
B.If the students fail to cancel the class before the deadline, then the system will consider the class as having proceeded, and the hours will be deducted from their account. These deductions are non-refundable.
C.Should the students need to alter the timeslot of a class, they must first cancel the class they had originally cancelled, THEN schedule a new class at the desired timeslot.
1.After the end of every class, students are required to fill out a performance review on their teachers and the class they just had.
PLEASE NOTE: These reviews will never be released to the public and the teacher’s will not be able to see them either. So please feel free to fill out the reviews without worry.
2.For the reviews, the students must select the appropriate number of stars for both the lesson and the teacher as well as the reason for giving such a score. Students may also write an accompanying comment with regards to their thoughts about the teacher and/or the lesson, and if any changes are needed to assist in improving the quality of the class. Any comments in regards to changes that are necessary will be passed on to the teacher so that the quality of the next class can be made better.
3.Should the overall score be less than 3 stars, students MUST provide a reason for their decisions.
4.If the students do not have time to fill out a performance review after class, they may head to ‘My Courses’ and enter ‘Learning Record’ at a later time to check for any performance reviews that have yet to fill in.
5.Each performance review can only be filled out and sent in ONCE. After a review has been sent out, students will be unable to alter nor sent out another review. Thus, students must check their responses on the reviews before clicking send.
6.The course evaluation function is only available to students who have purchased the course and are using it within the validated timeframe.
A.Beginner and intermediate levels are divided into 8 levels as shown below:
|Learning: pronunciations, basic polite speech, numbers, time, how to order food, how to ask for directions, and interactions at a hotel, the post office, with friends and family.||Learning to be able to discuss in simple terms: sports, travel, work, learning a new language, vacation plans, birthdays, illness, and inviting friends out.||Learning to be able: to respond in different manners, to be able to break down an article or story, etc. Familiarizing with: getting to know strangers and making new friends, renting a place to live, shopping, going to see a doctor, etc.||Learning to interact in daily environments: places of leisure, school, workplace, etc. For purposes such as: opening a bank account, interviewing for a job, etc. To be able to discuss in greater detail the students’ own opinions and the interactions involved.||Speech, law, business, literature, and the news|
|Consists of 6 chapters per level.||Consists of 6 chapters per level.||Consists of 5 chapters per level.||Consists of 5 chapters per level.||Dependent on the subject to be taught.|
B.Students should refer to the previous table to find the most suitable course level for themselves, or use the results from the system’s test to determine which level they should enter.
C.After the purchase of the selected course, the teacher will conduct a test to check the student’s knowledge and adjust the class accordingly.
D.After entering the last class of the course, the system will offer the student the opportunity to enter into the next level and make a purchase.
B.Before finishing the current course level and heading to the next course level, the student must purchase the DCM for the next level before they can proceed with the class. Otherwise, students will only be able to review with materials that have been already purchased.
C.For students who are purchasing the DCM for the first time, they will only be allowed to view the first lesson of the book. Once the students have completed their first class will the system permit them to be able to view the rest of the purchased DCM of that level.
D.Once the student has been granted permission to view the rest of the DCM past the first lesson, they will no longer be able to obtain a refund nor exchange the purchased DCM for another one.
A.When asking for a refund, costs will be deducted from classes already attended, and administrative handling costs. DCMs that have been granted full access will not be refunded.
1.Costs for calculating refunds are as follows:
Refund is calculated using the following formula:
(total amount spent on purchased classes and DCM) – (total amount of classes attended X price of each class based on the table above) – (administrative handling fees = 20% of total spent for purchased classes and DCM) – (DCM cost) = (total amount refunded)
Example 1: Student A has purchased 60 classes at a cost of $3780 NT plus $50 NT for the DCM. So the total amount spent is $3830 NT. After having attended 10 classes, Student A asks for a refund, which is calculated like the following:
$3830 – (10 classes attended X $85/class = $850) – ($3830 X 20% = $766 administrative handling fee) – $50 (cost of purchased DCM) = $2164 refunded
Example 2: Student B has purchased 100 classes at a cost of $5800 NT. After having attended 30 classes and only using one DCM, Student B asks for a refund, which is calculated like the following:
$5800 – (30 classes attended X $75/class = $2250) – ($5800 X 20% = $1160 administrative handling fee) – $50 (cost of one DCM used) = $2340 refunded
*TLI apologizes in advance for any unforeseen changes in the schedules due to weather and/or holidays based in Taiwan.
**TLI reserves the right to change the online instructors at any point in time.